Call Today 859-277-4992

FAQ

    Home / FAQ

FAQ

How do I get started?

Getting started on a path to life transformation starts with a quick phone call to Alteri Behavioral Health at (859) 277-4992 from 8:30am-5:00pm Monday-Friday. Our office management will speak with you about our services and give you a chance to ask questions. Then, we will gather some information like your name, date of birth, insurance information, etc. and get you scheduled for your first visit with us.

Thank you so much for considering reaching out and we cannot wait to talk to you!

What forms of payment do you accept?

Kentucky Medicaid Managed Care Organizations:

  • Aetna Better Health of Kentucky
  • Anthem Blue Cross Blue Shield
  • Humana Healthy Horizons
  • Molina Healthcare of Kentucky
  • United Healthcare Community Plan of Kentucky
  • WellCare of Kentucky

Commercial Insurance Providers:

  • Humana of Kentucky
  • Anthem Blue Cross Blue Shield Kentucky
  • Aetna of Kentucky

We also accept cash payment.

What happens during my first visit?

During your first visit with us, you will be greeted at the door, check in by signing your name to our sign in sheet and complete some brief registration paperwork (20-30 minutes).

A licensed mental health professional will meet with you for one hour and work on getting to know you and a little more about your background. Your therapist may ask you to complete self-report measures to gain a better understanding of your experience in life and your goals for treatment.

If you are seeking Medication Assisted Treatment or other medical services, our medical provider will then meet with you for an hour to dive into your goals for recovery. Please do not present to the facility under the influence of any substances.

Targeted Case Management services are an optional addition to our program but we encourage you to meet with a Targeted Case Manager to discuss any basic needs you may have such as assistance with housing, transportation, employment, etc.

What do I need to bring to my first visit?

  • Valid Photo ID
  • Insurance card
  • Copay (if applicable)
  • List of current medications

Do you provide telehealth appointments?

Yes! If you are receiving medical services, you may be required to present to the facility for weekly drug screens.

Do I need a referral in order to receive services?

No! We accept self referrals and professional referrals. If you are coming to us at the recommendation of a provider, without a formal referral submitted, please let us know who suggested our services! We would love to coordinate your care with any other medical or mental health providers, agencies, etc.

I am a provider or other professional. How do I make a referral?

At this time, all referrals are made by contacting our Office Management at (859) 277-4992 from 8:30am-5:00pm Monday-Friday. We will ask a series of brief questions to build a Patient Profile and schedule the initial intake appointments. A web-based referral form is coming coon – stay tuned!